Returns Policy

Goodloos will happily assist customers who wish to return or exchange goods purchased. Our returns policy is in addition to your rights under the Consumer Guarantees Act 1993 (NZ).

Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. You’re entitled to a repair, replacement, or refund for a failure that cannot be remedied or is of substantial character, and to compensation for other reasonably foreseeable loss or damage.

We will accept product returns and provide you with a replacement, refund or repair where:

• The product is faulty or is not of acceptable quality; or
• The product is not fit for its intended purpose; or
• The product does not match its sample or description.

We recommend you retain your receipt, as we may require proof that you purchased the product from Goodloos.

In all cases contact Goodloos at – info@goodloos.co.nz